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Information provided under article 13 of the Italian data protection code (legislative decree no. 196 of 30.06.2003)

Pikdare S.r.l., of via S. Catelli n. 10, 22070 Casnate con Bernate (CO), in its capacity as holder of your personal data, hereby informs you that the data you provide will be used in paper and electronic form to provide the service specified above. You are not required to provide this information, but if you do not do so, we will not be able to provide the service. Your data will not be passed on to third parties. However, it may come into the possession of outside agents providing services on our behalf, and of the persons responsible for managing data provided for the above purpose, an up-to-date list of whom is available at our registered office. You may check your data and have it corrected, updated or deleted at any time, or exercise your other legal rights under article 7 of legislative decree no. 196/2003, by writing to Pikdare S.r.l. - Via S.Catelli, 10 - 22070 Casnate con Bernate (Como), or by visiting the Contact Us.

1) You may obtain confirmation of whether we hold any of your personal details, even if these have not yet been registered, and view them in intelligible form.

2) You are entitled to the following information:

  • l The origin of the personal data;
  • l How it will be used, and for what purposes;
  • l The logic used if it is processed electronically;
  • l Details of the holder, managers and representative appointed under article 5.2 of legislative decree no. 196/2003;
  • l The individuals or categories of individuals to whom the data may be passed on, or into whose possession it may come in their capacities as national representatives, managers, or other responsible persons.

3) You are entitled to the following:

  • l The updating, correction or, if appropriate, addition of data;
  • l The deletion, anonymization or blocking of data used in breach of the law, including data that is not required to be retained for the purposes for which it was collected or subsequently processed;
  • l Confirmation that details of the action taken in accordance with a) and b) have been provided to those to whom the data was passed on, except where this confirmation is not possible, or would involve manifestly disproportionate resources given the right being protected.

4) You may, if there is good reason, object to:

  • l The use of all or part of your personal details, even if they are relevant to the purpose for which they were obtained;
  • The use of your details to send advertising or direct sales material, or market research or other commercial communications.

Repairs under guarantee:

  • Devices are guaranteed for 24 months from the documented purchase date.
  • The guarantee applies if the product does not comply with specifications.
  • You will not be charged for repairs under guarantee.
  • If you call our free phone number, you will receive immediate qualified advice, and we will send you a letter allowing you to return the device. The repairs will be carried out at the Artsana authorized technical support centre.

Out-of-guarantee repairs

  • You will be charged €22 plus VAT for repairs once the 24-month guarantee period has expired, subject to confirmation by the support center that the product can be repaired.
  • If it cannot, the support centre will discuss alternative solutions with you.